Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Friday, July 11, 2014

Asheville Half Marathon

My birthday was on June 5th, so for my weekend I went to Asheville!  Ray and I had lots of fun, ate lots of local food, and had a nice weekend away.

But, of course, it included the Asheville Half on June 7th, Saturday.  I'm not going to go into a lot of details, I'll sum it up in a few words.  Hills.  Heat.  Hills.  Hills.

It was an inaugural race, but it was put on by the people who run the Cooper River Bridge Run, which is a 10k that's been going on for 35 years I think, in Charleston, SC.  Despite this history, I had a lot of problems with the race.  Some were being a back-of-the-pack-er issues (I ended up walking completely after mile 5 of so, ending just under 4 hours), which should not have been an issue since that was the advertised cut off time, and the race indicated they were walker friendly.  I also had/have an issue with my time.  My starting time was recorded, but I have no finish time.  I called their "office", which I believe to be a cell phone number whose voicemail box was full already, due to other complaints (I know this from their Facebook page).  I called originally June 10th, couldn't leave a voicemail, but was called back later that day from a different number because they saw the missed call.  I let them know what was happening, and they said they would look into it and contact me back.    I had actually somewhat forgotten about it, and ended up calling back on 6/24, and the phone was actually answered.  I have no idea by who, because they just answered with a "hello" despite it being an office phone, which threw me off as well.  Got an e-mail from the director that I was copied on, going out to two other people, the next day, just asking them to update my chip time to 4 hours.  First of all, I told them it was just under 4 hours, and I'd rather have the real time than just have them put a time in!  But, despite that, I haven't heard back from them.  I just e-mailed them again today because this post reminded me of it.

So, overall, I'm not too impressed.  They also advertised music every mile.  I didn't see a station for it each mile, and also most of the bands/musicians were shut down by the time I got there, so that was disappointing as well.

I highly doubt that I'll do this race again in the future, but I may definitely still go to Asheville for my birthday weekend.  Maybe I'll just spectate and cheer others on from now on.





I think that catches me up on race recaps.  I've been doing less because of the summer heat.  Have you taken a summer break at all?

Lauren

Friday, December 13, 2013

December StrideBox - Amazing Customer Service!

Normally, I wouldn't review a StrideBox, especially considering I haven't tried a single one of the products yet.  But this one looks absolutely amazing, and I'm so so excited about it.  Everything in here excites me!

I started getting my StrideBox's in June.  Some have been ok.  I've found a few products that I really liked, a couple that I've even bought, but none that I've been this excited about.  

But, I also wanted to tell you about the experience I had with StrideBox.  Every month I get my e-mail like clockwork that my (well, my boyfriend's) card had been charged, then shortly after my shipment notification.  On December 9th, I noticed I hadn't gotten the e-mail that I was charged, even though my package is usually shipped by then.  I checked my account, and sure enough my last charge was October 24th, and next scheduled one wasn't until December 24th.  I e-mailed StrideBox to ask them about it.  They had done an update to their system the week I was supposed to be charged, and think it must have just skipped my card.  That made sense to me.

However, what really impressed me was that they sent me this box for free!  I was expecting a sorry, you'll have to wait until next month; or even a sorry, but we'll charge your card now.  Instead, I got amazing customer service that I'm seriously impressed with.  And an amazing selection of things to try at that!

I just wanted to let everyone know about this great experience.  And let you see how pretty the packaging was!

Everything included this month

Such a cute sticker!

I didn't want to photograph everything individually, but these reflective laces are cool

I couldn't resist showing you the snowman, and the "maximum cheer"!

On a completely unrelated note, I made this tutu today!  And while you can't tell it's a mix of normal white and sparkly white tulle.  It's going to get some peppermint candies and candy canes added to it for an 8k tomorrow.  I'm just excited about it, and can't wait to show you the finished product and the sparkle tomorrow!
 
What company has impressed you with their customer service?
Lauren